Refund Policy


Refund Policy
Effective Date: [Insert Date]

At PRIMEHOSTCLOUD.COM, we strive to provide reliable website hosting and high-quality web design services. We value your satisfaction and want to ensure transparency regarding our refund policies.

1. Web Hosting Services

a. 30-Day Money-Back Guarantee (if applicable)

We offer a 30-day money-back guarantee on our standard hosting plans. If you are not satisfied with our hosting services within the first 30 days, you may request a full refund.

Conditions:

  • Applies only to first-time hosting account purchases.

  • Excludes domain registration fees, add-ons, SSL certificates, and other third-party services.

  • Refund requests must be submitted in writing to [Insert Support Email] within 30 days of the purchase date.

b. No Refunds After 30 Days

After the initial 30-day period, hosting fees are non-refundable. This includes:

  • Monthly or annual renewals

  • Upgrades and add-ons

  • Suspended or terminated accounts due to policy violations

2. Domain Registration & SSL Certificates

Domain registrations and SSL certificates are processed through third-party registrars and are non-refundable once the order is submitted. You retain full ownership and control of these assets for the duration of their registration period.

3. Website Design & Development Services

Because website design involves custom work and dedicated time, we follow these refund terms:

a. Deposits

All web design projects require a non-refundable deposit (typically 25–50%) before work begins. This covers initial consultation, research, and design planning.

b. Milestone Payments

If your project is billed in milestones:

  • Work completed and paid for up to each milestone is non-refundable.

  • If you cancel before the next milestone begins, no further payments are due.

c. Project Cancellation

If you wish to cancel a web design project:

  • You must notify us in writing.

  • Any completed work and paid invoices are non-refundable.

  • You may receive any deliverables created up to that point, depending on your contract terms.

4. Service Termination

If we terminate your services due to a violation of our Terms of Service or Acceptable Use Policy, no refunds will be issued.

5. How to Request a Refund

To request a refund, please email [Insert Support Email] with:

  • Your full name

  • Account or order number

  • Reason for the refund request

We process all eligible refunds within 7–10 business days. Refunds are issued via the original payment method.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy, please contact:

PRIMEHOSTCLOUD.COM
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Address: [Insert Mailing Address]

Would you like me to help write your Acceptable Use Policy (AUP) or Service Level Agreement (SLA) next?